Terms & Conditions
La Van Skin and Body Excellence System www.dercarange.com owns and operate this Website. This document governs your relationship with www.dercarange.com. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.dercarange.com. www.dercarange.com has no control over the Linked Sites and
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.dercarange.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Intellectual Property, Software and Content .The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.dercarange.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.dercarange.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.dercarange.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.dercarange.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.dercarange.com or may in some cases be a third party. Where a contract is made with a third party www.dercarange.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.dercarange.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.dercarange.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.dercarange.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.dercarange.com.
You agree to indemnify, defend and hold harmless towards www.dercarange.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability,
damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.dercarange.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.dercarange.com Any
waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.dercarange.com..
SHIPPING POLICY AND CUSTOMER SERVICE
Shipping Policy and Customer Service
For orders with a value of over R450, we offer free Standard Shipping within South Africa, International orders are $8 for shipping via Standard mail. Your order will be processed quickly and will be shipped via The Courier Guy(door to door). Transit time ranges from 1 to 3 days in South Africa, All International packages will take 7-14 days. You will receive an email that identifies the shipping method and tracking number used for your order.
What are your shipping and handling charges?
Our shipping charges are based on your location and the weight of the package. Our complex calculations are designed to charge you as close to the actual cost of shipping as possible. To determine
the shipping charges and options for your order, choose your products from our website, enter your shipping information in our Checkout process, and you be shows the cost of shipment.
The Courier Guy (South Africa)
Orders placed before 10am on the day can be arrange for next day delivery, orders placed after 10am will take up to 2-3 days for delivery.
• Western Cape & Surrounds – 1 day
• Gauteng & Surrounds – 1 to 2 days
• Rest of South Africa – 2 to 3 days
Other International orders
All other orders will be dispatched from South Africa and take 7 -14 working days to arrive.
How soon after I place my order do you ship my package?
We are very proud of our reputation for Super Fast Same Day Shipping. The vast majority of orders received by 3pm Pacific time, Monday thru Friday, are shipped on the same day. We cannot guarantee
that we will ship the same day, but we make every effort to do so. Monday is the day we ask for your patience, as occasionally the volume of orders may preclude us from shipping all orders, but we will definitely get them out the next day!
How will I know when my order has been accepted and shipped?
Immediately upon completing an online order, you will receive an email confirmation of your order. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. Be sure to provide us with an accurate email address so you can receive these notifications.
Will you ship to an address other than my billing address?
We would be happy to do so. Complete or modify the Shipping Address during the Registration process if you are a new customer, or in the Shipping & Payment portion of the order process if you are a repeat customer. If you wish a comment to be added to the order, such as Happy Birthday, indicate so in the Customer Notes section of the order. The recipient will receive a copy of your invoice, which is used as a packing slip. If you DO NOT wish this to occur, please indicate so.
The Ordering Process
How does your shopping cart work?
You add merchandise to your shopping cart from individual product pages using the Add to Cart button. At any time you may click on the My Cart at the top of each page to see the items in your shopping cart, and make any modifications. You can then either Continue Shopping, or Checkout at that time.
Is it safe and secure to order merchandise online? Our shopping cart is built using industry-standard Secure Sockets Layer (SSL) encryption technology for security and privacy.
How will I know that my order went through?
First, be sure that you follow the ordering system instructions all the way to the end, at which point you will be shown a receipt or order form which you may print. You will shortly thereafter be sent an email to the email address shown on your order confirming that your order has been placed and will be processed as soon as possible. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. We want to keep you informed! If you have any questions, contact us via telephone during our business hours, or send an email or leave a voice message. We promise you will receive a prompt response to your request for assistance.
What if you don’t have all of the items in stock?
If an item that you ordered is out of stock, it will be automatically backordered. Our products are rarely on a backorder status, as we receive a fresh stock of products regularly. However, when that does occur it is usually only for a few days. We may hold your entire order until the backordered item arrives, or we may ship all the other products on your order, and ship the backordered item when it arrives back into our inventory. You will be informed of the projected shipping date of the backordered item. You can also check the status of your order by logging into our shopping cart and viewing your Order History.
How can I cancel my order? If you wish to cancel your order after it is placed on our website, you will receive a full refund IF your order has not been shipped. Please contact us immediately if you want to cancel your order, as we are very quick at shipping orders! Contact us via telephone during our business hours, or send an email, or leave a voice message. If your order has already been shipped, you may refuse it when it reaches you. When your refused order is received back by us, we will credit you for the amount charged for the product, less a 10% restocking fee. (or 15% restocking fee if you received free shipping on your order).You will not be credited for the shipping charges.
What happens if the merchandise is lost or stolen during shipping and delivery?
If your domestic or international order has NOT been sent insured, we cannot replace lost or stolen merchandise that has been shown to be delivered by the The Courier Guy, United States Postal Service, by Fedex or DHL, by any other delivery service, or by the delivery service in a foreign country. If you feel that your package cannot be safely delivered to your home, please request that we add insurance to your order. If it has been insured, a replacement order will be sent along with documents for your signature, which we will need to make a claim with the delivery service so that we may recover the cost of the merchandise.
What is your return policy?
Unfortunately, we cannot accept returns once merchandise has been opened. We strongly encourage you to read the ingredients and precautions of each product thoroughly before ordering. Please inspect your product before opening, and contact us immediately if you suspect a problem with the quality of the product. See the next topic to return unopened merchandise.
What if I need to return unopened merchandise?
ORDERS SENT WITHIN SOUTH AFRICA
You may return any UNOPENED PRODUCT in its original condition** WITHIN SEVEN (7) DAYS of receiving the order for a refund or credit, less a 10% restocking fee (or 15% restocking fee if you received free shipping on your order). You will not be refunded for shipping. Shipping charges will only be refunded if the return is due to our error.
ORDERS SENT WITHIN THE U.S.
You may return any UNOPENED PRODUCT in its original condition** WITHIN THIRTY (30) DAYS of receiving the order for a refund or credit, less a 10% restocking fee (or 15% restocking fee if you received free shipping on your order). You will not be refunded for shipping. Shipping charges will only be refunded if the return is due to our error. Contact us via email to obtain authorization to return your order. You must write the Return Authorization number on the outside of your package. All returns should be accompanied by a copy of your sales receipt packing slip or the order number, and must be returned within the 30 day time period. After your return has been received it will take a few days to process. NOTE: Credits and refunds for returns are subject to our acceptance of the condition** of the goods returned. A Return Authorization number is not a guarantee that a credit will be issued. Mail returns to La Van Skin and Body Excellence System at the address shown on our Contact page. Merchandise that is returned to us for reasons of “Refused” or “Unclaimed” are subject to our 10% restocking fee. Shipping charges will not be refunded. If a package is returned due to our error in shipping address, we will reship to you.